Upon purchasing a product, you will be instantly emailed a download link containing your files. You can also sign in to your account to download your files.

If you need a new link, simply sign into your account and download your product. If you are still having trouble with this, contact us via our contact form or email us at "hello@secret-cache.com" - we usually reply within 24 hours.

Most of our products work in all art/design programs. (With a few exceptions).

For more info about an individual product, please check the "Compatibility" section on the product page. This will tell you all of the information you need to make an informed purchase.

We do offer refunds if the digital content is not working on your computer after our assistance. (Please ensure to check compatibility before your purchase.)

Due to the fact that we supply digital files, we are unable to offer refunds on products as there is no physical object that can be returned and there is no way that we can remove files from your computer.

(Feel free to contact us with any queries and we will assist the best we can. Requests are reviewed on a case by case basis.)

You can contact us through our contact page! We will be happy to assist you.